Place orders

All prices are listed in CAD dollars. All prices are subject to change without notice.

Quantity Discounts

2% off when you purchase 3 of the same items.

4% off when you purchase 5 of the same items.

10% off when you purchase 10 of the same items.

PAYMENT TERMS

  • Cash
  • Visa
  • MasterCard
  • Cheques
  • Invoice, net 30 days

Payment shall be due thirty (30) days after the date of the invoice. To qualify for the 30days/net terms – approval of a credit application is required. Please, contact us to receive the credit application form. Buyers without credit approval are required to make a down payment of 30% of the total order. Additional orders will not be shipped if there is an invoice past due.

There will be a C$25.00 returned- cheque fee charge on each bounced check.

 

BACKORDERS

Sometimes certain items will be back-ordered. As soon as such items become available, we will ship them without notice unless otherwise instructed.

 

SHIPPING COSTS

Please note if there are special shipping instructions when ordering. Most orders will be shipped via UPS/Canada Post/FedEx. Large items and/or large orders might be shipped via local courier. Contact us for pricing.

Free home delivery (Regina only)

Delivery to your door via courier (Saskatchewan only) 。

 

RETURNS / EXCHANGES:

We only accept returns in the case of defective merchandise.

All sales are final, and returns must be approved by Monarch Ceramics to receive credit. All returns must be in original carton/packaging material. Refused or returned shipments are subject to a restocking charge of 15% of the total invoice.

 

AFTER-SALE SERVICE

Please inspect all shipments immediately upon arrival. Please inform us at info@monarchceramics.com within 5 days of receipt of damaged or defective products. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

CLAIMS    

Because ceramics products are handcrafted, every product might be slightly different. These variations enhance the uniqueness and value of the product. In the event of damage and/or defective items, all claims are to be filed within a period of five (5) days from the date the product was received by the Buyer. All Buyers are required to keep the damaged items in the original packaging material and boxes.

 

MONARCH CERAMICS reserves the right to terminate its ongoing relationship with any organization or individual that fails to comply with company policies.